Real Estate Agent should not be someone who just bring property buyers to view the house, close the deal and his job is done. Unfortunately, most Malaysian Agents define their job scope as that. It would really make a difference if the agent can go the extra mile and provide a professional service to the owner or buyer. Sometimes, owner and buyer might need certain kind of advice too regarding the area of the property or the property in general. And sadly many agents I met are not very equipped with the knowledge of the property / area. And also sadly after the S&P agreement is being signed, their job is done. It shouldn't be that way. They are being paid commission not just to show buyers the unit.
Yes, and of course a responsible, responsive, professional and helpful character is what every owner / buyer would look for in a real estate agent.